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Frequently asked questions (FAQs)

— August 2011

Associated media

Join the world's art lovers reading Cassone!

Here are answers to some questions that readers have submitted  on the ‘Contact us’ forms.

Why is the magazine called 'Cassone'?

A cassone (pronounced ca-soh-neh) was a beautiful, decorated chest in which a wealthy Italian Renaissance bride would carry her trousseau and valuables to her new marital home - so it was a chest full of beautiful and precious things. Cassones are to be found in many museums including the V&A in London and the Met in New York. See 'The cassone, the Renaissance "bottom drawer"' in Cassone, June 2011.

How do I get a password?

You choose your own password as part of the Registration/Subscription process. So start by clicking on ‘Log-in/Subscribe’ at the top right of your screen , choose ‘subscribe’ from the menu that drops down, then follow the instructions.

My eyesight isn’t great and I find the type too small

At the top right of your screen, by the Log-in/Log-out tab you will see three letter As. Clicking on the middle one increases type size of the articles moderately; clicking on the largest A at the right increases it still further.

I have subscribed but keep being logged out when I try to move from one page to another. Why is this happening?

This is a problem with your browser, but should be easy to fix. First of all, make sure that you have the latest version of whatever browser you are using. Also, ensure that cookies are enabled in your browser. If Cassone’s cookies cannot access your computer, the system will think you are a new visitor every time you move from one page to another (see questions and answers on Cookies below). This should fix it but if none of this works, it may be that you need to try another browser. All the following are free to download:

Internet Explorer 6 or higher – http://windows.microsoft.com/en-GB/internet-explorer/products/ie/home

Mozilla Firefox – http://www.mozilla.com/en-US/firefox/new/

Apple Safari – http://www.apple.com/safari/
Google chrome – http://www.google.co.uk/chrome/

Opera – http://www.opera.com/

I can’t find the News pages - where are they?

The link is next to  ‘About us’ at the top right of your screen, to the left of the 'Log-in/subscribe' /'Logout' button. Or see the most recently added items under 'Latest news' on the left hand side of the Home page under 'Editorial' - just click on any item to see it in full.

I can’t find content other than this month’s – where is it?

Content from past months can be accessed in one of two ways. All content is stored in the Archive – look at the top right of the screen next to the Log-in/subscribe tab. Click on ‘Archive’ and you can see the contents pages for all past issues – just click on the name of the month you want to see. For the two months prior to the present month, you can also access content via the tabs on the main menu bar that lies horizontally near the top of the screen – Perspectives, Feature reviews, etc. Click on one of these tabs. Then, on the left are listed all the articles in that section for this month. On the right, under ‘Articles by date’, again the current month’s articles are listed and below that the names of the two previous months. Clicking on the name of a month will produce a drop down menu revealing the content in that section for the month. Click on any title to access it.

How do I view the pictures?

Above every article in the main part of the magazine, there is a picture (this area is known as the 'carousel'). To the right is its caption, usually with thumbnails of one or more pictures below that, with their captions. Clicking on a thumbnail or its caption will bring that image on to the main 'carousel'. If there is a downward pointing arrow below the visible thumbnails/captions, clicking on that will bring up more images.

Why do you use Cookies?

Whilst browsing our website, to make your experience as fluent and intuitive as we can, we sometimes place small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally but will help you to browse our website easily. We also use this information to track what pages are popular, what website you came from before this and what Internet browser you are using. Again, all of this is so we can continually improve our service to you and is not identifiable to yourself.

These pieces of information are used to improve services for you through, for example:

We measure how many people are using our website, so they can be made easier to use and more informative to the end user.
Without cookies, you would need to log in again every time you chose to view a new article. Cookies allow you to move from one article to another without having to do this.

How to remove Cookies

Removing Cookies is relatively easy but the steps required varies depending on the Internet browser and device you are using. See All  About Cookies for information on how to remove / block cookies.

Types of Cookies

There are two types of Cookie you may encounter when using our website.

First-party cookies are our own Cookies, controlled by us and used to provide information about use of our site. We use a first-party cookie (PHPSESSID) to ensure that your login is secure for the duration of your visit to our website. We only use this Cookie to identify you on our server - we do not use this cookie for tracking or advertising purposes. The use of this cookie is compulsory for all user accounts.

Third-party Cookies are Cookies found in other companies’ internet tools which we are using to enhance our site, for example Facebook or Twitter have their own Cookies, which are controlled by them. For you to use Facebook Like buttons or Tweet this buttons, for example, a small Cookie needs to be placed on your device.

These include:

Facebook - Used in 'like' and 'recommend' buttons, allowing you to interact with the website.
Facebook terms and conditions apply
 
Google - Used for analytics, allowing us to view what sections of the site are popular and to try and improve your experience on our website. This is completely unidentifiable so no personal data is stored.
Google terms and conditions apply
 
Youtube - We use these Cookies to allow you to view Videos on our website via Youtube.
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Twitter - Used in 'tweet this' buttons, allowing you to interact with the website
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Why do some articles have so few pictures?

Art is a visual subject and we like to show you as many pictures as possible. Most articles have several pictures - click on any thumbnail under the 'Article Media' heading to the right of the main picture to bring that image up onto the main picture area. Clicking on the downward pointing arrow at the foot of the visible thumbnails will bring up one or more additional pictures. Sometimes we have only one or two images - occasionally only the book jacket. This is because we can only use images when we have the copyright holder's permission. Some copyright holders wish to charge money for the use of their images - Cassone Art Limited is a small company and cannot afford to pay for images - nor do we think we should have to, as these images will promote the book or exhibition, etc. concerned. If copyright holders refuse permission we cannot publish any images. Where possible, we substitute related images for which we do have permission (for instance, where a contributor has taken photographs). We are particularly constrained on the carousel on the Home page - even institutions that will grant permission for the use of images accompanying an article or review will usually not permit use on the home page.


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